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This page sets out exactly how 77ace collects, uses and protects the information you provide when you access your account, make a payment through bKash, Rocket or Bank Transfer, or browse the lobby. Access to our platform depends on your local law and eligible regions.
When you open an account with us or complete a transaction, we collect the information needed to run that process — your registration details, the payment method you chose (bKash, Rocket or Bank Transfer), your device type, and your activity within the lobby. We do not sell that information to third parties. We use it to maintain your account, process payments, respond to support requests and keep the platform functioning correctly. Where we rely on third-party payment processors to route bKash or Rocket transfers, those processors operate under their own data terms, and we encourage you to review them. The data we hold is kept only for as long as it is needed for the purpose it was collected, or as required by applicable rules in the regions where we operate. We apply access controls so that only staff with a genuine need to process your record can view it. You have the right to ask what data we hold on you, to correct errors and to raise concerns through our published support routes. Whether this policy applies to your use depends on your local law and the eligible regions covered by our platform at the time you access it.
Not every service or link you encounter through our platform falls under this policy. Understanding the boundary helps you know when our terms govern your data and when another party's policy takes over. The four areas below clarify what sits inside our scope and what falls outside it.
When you log in, update your details or review your wallet balance, that activity is fully within the scope of this policy. We control those records and you can request access to them through our support route at any time.
Deposits and withdrawals processed via bKash, Rocket or Bank Transfer pass through third-party payment processors. Our policy covers the data we receive; the processor's own privacy terms govern what they hold on their side.
Pages you browse within 77ace — game rooms, the sportsbook section, account settings — are covered by this policy. The data generated by your navigation (pages visited, session length) stays within our systems.
Links to external sites, game-studio interfaces loaded from outside our domain, and any social or support channel not operated by us fall outside this policy. Follow the privacy notice of each third-party service directly.
This policy gives you concrete steps to manage the information we hold. You are not a passive data subject — there are clear routes to review, correct and question your records. Start by logging into your account: the profile section shows the core details we hold, including your registered contact information and linked payment method. If anything is wrong, you can update it directly in the account settings fields shown there. For records you cannot edit yourself — such as historical transaction logs for bKash or Bank Transfer payments — contact us through a published support route and we will tell you what we hold and how it was used. If you have a concern about how your data has been handled, raise it with our support team first. We will respond through the same channel you used to contact us. Eligibility to exercise these rights may depend on local law and the region from which you access the platform.
Log in and open the account profile section to see your registered details. For transaction histories involving bKash or Rocket payments, the wallet section shows the records we have stored against your account.
Update your contact information directly in account settings. If a field is locked and the detail is incorrect, submit a correction request through live chat or email support with the accurate information you want recorded.
If you want to know specifically what data we hold, how long we keep it, or why a particular piece of information was collected, contact our support team. We will respond through the same channel you used.
For questions that go beyond a simple account correction — such as a formal request to restrict how we use your data — use the email route published on our contact page. State your account identifier and the specific request clearly.
If you have a privacy-related question, need to verify what data we hold on your account, or want to submit a correction request, the routes below are the ones we actually monitor. We do not publish channels we cannot staff. Choose the route that suits your question and include your account identifier so we can locate your record without delay.
Open the chat widget from any page inside your account session. State that your question is about your data or this privacy policy so the agent can route it to the right team member without extra back-and-forth.
Send your privacy or data request to the support email address shown on our contact page. Include your registered account identifier and a clear description of your request. We reply through the same email thread.
The help section inside your signed-in account lists common privacy questions and the steps to resolve them without contacting the team. Check there first for account-data and cookie questions before opening a ticket.
We keep this policy current and apply it consistently across account management, payment processing and lobby activity. The four areas below explain how each part of your data lifecycle is handled so you know what to expect at each step.
We use cookies to keep your session active and to understand how the lobby is navigated. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages and the wallet section load on your device.
Your account password and payment credentials are stored using one-way hashing. We do not hold plain-text passwords. If you believe your account has been accessed without your knowledge, contact live chat immediately and follow the identity verification steps shown in your account settings.
We keep account records, including bKash, Rocket and Bank Transfer transaction logs, for the period required to operate your account and meet applicable record-keeping obligations in the regions we serve. When that period ends, records are deleted or anonymised.
When this policy changes in a way that affects your rights or how we use your data, we publish the updated version on this page and note the revision at the top. Continuing to use your account after a change is posted means you have had the opportunity to review it.
The questions below cover what we hear most from people reviewing this policy. If your question is not here, use the live chat or email route listed in the contact section above.
We collect the details you enter during registration — your name, contact information and the payment method you link, such as bKash or Rocket. We also record your login activity, device type and the pages you visit inside your account session. We do not collect more than we need to operate the account.
We record that a payment was made through bKash or Rocket and store the transaction reference against your account. The full credentials for your mobile wallet are handled by the payment processor, not by us. Their privacy terms govern what they store on their side.
Yes. Log in and open your account profile to review your registered details and payment history. For records that are not visible in the account panel — such as internal logs — contact our support team through live chat or email. We will tell you what we hold and why.
Go to account settings while logged in and edit the fields shown there. If the detail you need to correct is locked — for example, a registered phone number used for a bKash wallet — contact support with the correct information and your account identifier. We will process the update.
We do not sell your data. We share it only with service providers who help us run the platform — payment processors for bKash, Rocket and Bank Transfer transactions, and technical providers who support the account infrastructure. Each is bound by contractual obligations about how they handle your information.
The policy applies to your use of the 77ace platform wherever you access it, but whether the platform is available to you depends on your local law and the eligible regions we support at the time you access it. Check the terms page for the current list of supported regions.